| Read 541-560 Reviews out of 2,707 Login; SignUp; Jobs. Hi Chad – We appreciate customer feedback that helps improve our service. loanDepot logos, product and service names are trademarks / servicemarks owned by loanDepot, (the "Marks"). If you have your new loan number and you want to pay by phone, you can call our automated phone system at phone number (866) 258-6572 anytime. All departments can work from home. The company scored 850 out of 1,000 points on J.D. Please reach out to our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com so that we … This may assist you in reducing the total amount of interest you pay over the life of your loan. 3,053 people have already reviewed loanDepot. Future applicants must contact loanDepot directly via the website: www.loandepot.com/MyGuarantee or via telephone (877-395-7381) to qualify for the Guarantee. You can set up monthly Automatic Payment Drafting after registering for online access at In two calls to customer service, reps steered the conversation to a cash-out refinance. Customers are generally satisfied with their loanDepot mortgage or refinance experience. Offered loan terms depend upon credit score, requested amount, requested loan term, and credit usage and history. Rate Assumptions — Rates displayed are subject to change and assumes that you are buying or refinancing an owner-occupied single family home, debt-to-income ratios of 35% or lower, asset and reserve requirements are met, and your property has a loan-to-value of 80% or less. Excellent service from Sabrina Bilancione - 949-470-6316 We had been working with another highly rated company for about a month after the original Loan Depot rep ghosted us. “Appraisal fee” includes only the fee associated with the first appraisal on the loan transaction and does not include any ancillary appraisal fees that may be charged in connection with the loan transaction (e.g., second appraisal fee, appraisal re-inspection fee, appraisal recertification fee, etc.). One of our Servicing Representatives will provide you with a 10 Day payoff quote that includes per diem interest. If you submit a payoff that does not cover the entire balance owed, our Servicing Team will contact you to arrange for the remaining balance. For calls made from outside the U.S. and Canada, please call 1‑516‑576‑8624. Click here to learn more about loanDepot Interim Servicing before your loan transfers, generally in the first 30-90 days after your loan closes. Available until your loan transfers, make a one-time mortgage payment via our website. Terms and conditions are subject to change without notice. On adjustable-rate loans, interest rates are subject to potential increases over the life of the loan, once the initial fixed-rate period expires. The servicing of your loan will likely be transferred to either our permanent New Jersey servicing center or a new servicer. Florence, SC 29502-2028 You will need your new loan servicing number that was provided to you in the Transfer Letter. If you have been directly impacted by the Coronavirus (COVID-19), we are here to support you. Please contact one of our Licensed Lending Officers at (888) 983-3240 for a customized rate and payment quote. {{ productKicker }}: {{ formStep }} of {{ totalSteps }}. An important note: if you choose to set up Automatic Draft or Budget Drafting payments, you must continue to make your regular monthly payment by mail or online until you receive notification that your new payment option has been processed and is effective. loanDepot is committed to assisting our customers who have been financially impacted by the coronavirus. Box #660275 Access your loanDepot account through our website so you can continue to manage your account safely anytime, anywhere. We apologize in advance for any longer than usual hold times that you may experience during this time and we appreciate your patience. To receive information from the Department of Housing and Urban Development or a HUD certified counseling agency, please call (800) 569-4287 . If you could please give our customer care team a call at 888-337-6888 X6789, or email us at customercare@loandepot.com, we would greatly appreciate it. Login to manage automatic payments, set up one time payments, and view account details. Here at loanDepot, we value the safety and health of our customers. To view legal disclosures related to loanDepot personal loans, please. The Guarantee also does not apply to loans applied for through third parties (e.g., Lending Tree) or originated through loanDepot’s Wholesale division. Loans are not available to residents of West Virginia. Please reach out to our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com so that we … All loans to Vermont residents must qualify for an annual percentage rate (APR) of less than 12% to be considered for approval. Search for Customer Service Jobs at loanDepot? Payoffs made by mail should be sent to loanDepot Personal Loans, P.O. Click here to learn more. loanDepot’s powerful savings tool will assess your options instantly. P.O. Box 660275 Here are things we recommend all loanDepot customers do: If you still have questions or need additional assistance, please call us at toll-free at 888-983-3393 from 8am to 11pm EST, Monday through Friday. If you have not received a Transfer Letter, please mail payments to the payment address listed on your monthly statement. loanDepot’s easy-to-use calculator puts you in charge of estimating your mortgage payment. After you've registered, you can set up online payments in just a few moments. Individuals must be a U.S. citizen or permanent resident and at least 18 years old to apply for credit from Cross River Bank. The Guarantee may only be used by submitting an application directly to loanDepot. Box 202028 loanDepot Lifetime Guarantee ("Guarantee")  —  Subject to the conditions and contact requirements outlined below, the Guarantee applies to the refinancing of an outstanding loan originated by loanDepot that is secured by the same property upon which that borrower previously received from loanDepot a loan and “loanDepot Lifetime Guarantee” certificate. loanDepot's Homeowner Support Resources. https://loandepot.loanadministration.com. Great team spirit with fun interactive games / activities Good manager team. | Read 381-400 Reviews out of 2,998 loanDepot cannot guarantee that the borrower will be approved for a future loan, the interest rate for a future loan, or the future appraised value of the home. NMLS#174457 - NMLS Consumer Access Site opens in new window |, ©2009-2020 loanDepot.com, LLC   all rights reserved. Do you agree with loanDepot’s 4-star rating? loanDepot Thank you! Handles either inbound or outbound calls to ensure quick and effective solutions are provided to each borrower. A Customer Service Representative can provide your new loan number and you may call our automated phone system at phone number (866) 258-6572 anytime. We are closely monitoring the latest reports from the Centers for Disease Control (CDC) about COVID-19 and are taking every step we can to ensure the wellness of our customers, employees, and communities. Click here to learn more about loanDepot Interim Servicing before your loan transfers, generally in the first 30-90 days after your loan closes: Please click here to make a one-time mortgage payment via our website. Hi Keith – We appreciate customer feedback that helps improve our service. The ability to redeem the Guarantee in part or in whole also is subject to future changes in Federal or state law, or investor or guarantor restrictions on refinancing the existing loan. ... Get email updates for new Customer Service Representative jobs in Plano, TX. (Points include any origination, discount and lender fees.) Loan depot has the worst customer service ever!! Check out what 2,900 people have written so far, and share your own experience. All loans may be subject to an origination fee of 1% to 5% of the loan amount. | Read 501-520 Reviews out of 2,644 We are here and ready to help. Do you agree with loanDepot’s 4-star rating? loanDepot Refinance disclosure - By refinancing the existing loan, the total finance charges may be higher over the life of the loan. loanDepot Lifetime Guarantee ("Guarantee") — Subject to the conditions and contact requirements outlined below, the Guarantee applies to the refinancing of an outstanding loan originated by loanDepot that is secured by the same property upon which that borrower previously received from loanDepot a loan and “loanDepot Lifetime Guarantee” certificate. Box 11733 If you are interested in our Budgeting Drafting program, please contact a Customer Service Representative at (877) 420-4526 to request more information and the forms required to … Do you agree with loanDepot’s 4-star rating? And, if you aren’t able to keep your home, you may be able to avoid foreclosure. Explore A … Irving, TX 75061. Here For You During COVID-19 For our customers directly impacted by the Coronavirus (COVID-19), we are here to help. All loans to New Hampshire residents less than or equal to $10,000 must qualify for an annual percentage rate (APR) of 10% or less to be considered for approval. A refinance replaces your existing loan; a second mortgage does not. If you still have questions regarding the servicing of your loan, please call us at (866) 258-6572, Monday through Friday, between 7:00 a.m. and 7:00 p.m. Central Standard Time or by email us at servicing@loandepot.com. Westlake, TX 76262 Welcoming, open, inclusive, rewarding, with integrity. First, you’ll need to register for online access at https://loandepot.loanadministration.com. Quicken Loans is a nationwide mortgage lender with several mortgage options. If you are not sure whether your loan has been transferred, please contact our Texas servicing center at phone number(866) 258-6572, Monday through Friday, between 7:00 a.m. and 7:00 p.m. Central Standard Time and we will be happy to assist you. Please call our Customer Care Team at 888-337-6888 (x6789) or email customercare@loandepot.com. Look out for suspicious emails, phone calls, text messages or websites that may be trying to scam you. Check out what 2,644 people have written so far, and share your own experience. loanDepot, America's lender, matches borrowers through technology and high-touch customer care with the credit they need to fuel their lives. Time to refinance? Origination fees are deducted from loan proceeds. You may be eligible for one of a variety of options and services that can allow you to stay in your home. Fax: 843-413-7133. Read about their experiences and share your own! All loan applications are subject to credit review and approval. Do you agree with loanDepot’s 4-star rating? Applying for a loanDepot loan indirectly through a third party (e.g., LendingTree) makes the borrower ineligible for this Guarantee. You can also mail payments to the address below. For loan application information, home loan servicing or payoff information. If you pay your property taxes or insurance premiums through your regular monthly mortgage payment, (this is sometimes called an escrow account), and you receive a bill from your taxing authority or insurance provider, please mail the statement to us at the following address: 1 Corelogic Way Newark, NJ 07101-4733. Regular Payments: All loans to Connecticut residents must qualify for an annual percentage rate (APR) of less than 12% to be considered for approval. You will be connected to a counselor near you who can help. loanDepot will never contact you requesting personal information. We will continue to do everything we can to support you during this time. Annual bonus scheme amd vouchers st Christmas Now that you’ve completed the closing process, you’ll start making regular loan payments. We want to thank you for being a loanDepot customer. For calls made from outside the U.S. and Canada, please call 1‑516‑576‑8624. To view legal disclosures and important notices, please click the following: Subject to the conditions and contact requirements outlined below, the Guarantee applies to the refinancing of an outstanding loan originated by loanDepot that is secured by the same property upon which that borrower previously received from loanDepot a loan and “loanDepot Lifetime Guarantee” certificate. Prior to your loan being transferred to our permanent New Jersey servicing center, you will receive a Transfer Letter that will provide information such as the name of your new servicer, your new loan number, contact information and payment information. The Annual Percentage Rate (APR) is based on the loan amount and may include up to 3 points. | Read 581-600 Reviews out of 3,000 c l e v e r i s m. c l e v e r i s m. MENU. If you find you're having trouble making your mortgage payment due to change or loss of your job, serious illness, divorce or other difficult situation, we may be able to help. Please contact our Customer Care team at 888-337-6888 (x6789) or customercare@loandepot.com so that we can try to resolve your concern. If you received a letter notifying you that your loan has been transferred to a new servicer, please contact the number provided in your letter to understand all options available going forward. Thank you for choosing loanDepot as your home loan provider! Responsible for providing excellent customer service while assisting borrowers in general mortgage inquiries, concerns and light collections efforts as needed. We are currently assessing the review in accordance with our reporting processes. Home Loan Customer Service. Their system is not modernized. Residents of Alabama or Nebraska must be 19 years old to apply for credit. Box 660275, Dallas, TX 75266-0275. To contact Customer Service by phone, please call 1‑888‑983‑3393 within the following hours: Monday – Friday from 8:00am – 11:00pm (Eastern Time). loanDepot reported this review for breaching of Trustpilot guidelines. Dallas, TX 75266-0275, Overnight Payments: Fax: 817-826-1697, P.O. Use the addresses below to remit payments for your loanDepot account. You still … If you are interested in paying off your loan in full, please contact our Servicing Department at (888) 983-3393, Monday through Friday, 8 a.m. – 11 p.m., Eastern Time. Stay informed about the latest information on COVID-19 by visiting the. Our goal is to ensure a smooth transition and always provide excellent customer service. For Guarantees issued on or after January 1, 2019, the Guarantee may not be redeemed within 12 calendar months of the Date Issued. loanDepot — We are America’s Lender. Listed below is important information you will need before and after your loan is transferred. Parking Good office space Great teamwork and people Good bonus and Christmas bonus Social and Charity committee put in a lot of effort to make little gestures If you've received a letter from us noting that we haven't received your proof of insurance, you can update your information online at www.mycoverageinfo.com. This allows your servicer to draft your monthly mortgage payment each month. The Guarantee is non-transferable and does not apply to loans obtained to purchase a new property, new loans that result in the creation of a separate lien on the current property (i.e., a “home equity loan”), renovation loans, bond loan programs and down payment assistance programs. If your property is located in the State of Washington, and you would like to speak to a counselor, please call the Washington Homeownership Information Hotline at 1-877-894-HOME (1-877-894-4663). Things seemed to have hit a wall with the other company when we were contacted by Sabrina. NMLS#174457 - NMLS Consumer Access Site ©2009 - 2020 loanDepot.com, LLC. Known for customer service, the lender has an A+ Better Business Bureau rating and received a … You agree not to display or use in any manner, the Marks without the prior written permission of loanDepot. If you received a letter notifying you that your loan has been transferred to our New Jersey servicing center, please review the information below to understand all options available going forward. Unsecured Personal Loans are issued by Cross River Bank; a New Jersey State Chartered Commercial Bank, Member FDIC. (Please be sure to write your loan number on your check.) Check out what 2,998 people have written so far, and share your own experience. For future loans meeting the above requirements and which are successfully closed, the appraisal fee will be reimbursed at the closing of the loan transaction and no lender fees will be charged. Customer Service. All loans to Ohio residents must be greater than $5,001. | Read 161-180 Reviews out of 2,900 ... verify, and record information that identifies each person who opens an account. A one-time set up is required. In addition to their technology offering, a key component to working with loanDepot Wholesale is the high touch customer service and communication they provide throughout the loan process. We have a strong ecosystem at loanDepot, and it…See this and similar jobs on LinkedIn. loanDepot customer service reviews. Dismiss. | Read 2,781-2,800 Reviews out of 3,053 All loans to New York residents must qualify for an annual percentage rate (APR) of less than 16% to be considered for approval. Check out what 3,000 people have written so far, and share your own experience. If you are interested in our Budgeting Drafting program, please contact a Customer Service Representative at phone number(877) 420-4526 to request more information and the forms required to sign up for this program. P.O. Individuals pictured may not be that of the endorsers and is for display purposes only. Valid bank account and Social Security Number/FEIN are required. The Guarantee also does not apply to loans applied for through third parties (e.g., Lending Tree) or originated through loanDepot’s Wholesale division. 2701 East Grauwyler Rd., BLDG 1 Get the job interview by using our tools. loanDepot Lifetime Guarantee ("Guarantee") — Subject to the conditions and contact requirements outlined below, the Guarantee applies to the refinancing of an outstanding loan originated by loanDepot that is secured by the same property upon which that borrower previously received from loanDepot a loan and “loanDepot Lifetime Guarantee” certificate. The Guarantee is non-transferable and does not apply to loans obtained to purchase a new property, new loans that result in the creation of a separate lien on the current property (i.e., a “home equity loan”), renovation loans, bond loan programs and down payment assistance programs. Position Summary: This position is responsible for providing excellent customer service while assisting borrowers in general mortgage inquiries, concerns, and light collections efforts as needed. Applying for a loanDepot loan indirectly through a third party (e.g., LendingTree) makes the borrower ineligible for this Guarantee. Find job openings from companies that are hiring now (and see if they fit you). You can contact the customer service representative of Loan Depot calling Loan Depot's helpline phone numbers. Loan depot has the worst customer service system and website I’ve ever dealt with. Do you agree with loanDepot’s 4-star rating? The Guarantee may only be used by submitting an application directly to loanDepot. The borrower’s ability to qualify for a future loan will be subject to the loan program terms and conditions available at that time. Testimonial disclosure — Compensation was not paid in exchange for any testimonial on this site. Those payments may include additional funds that we’ll use to pay your homeowner’s insurance premiums, and/or property taxes. “Lender fees” do not include discount points associated with the loan transaction. Jobs Search through 2 million open positions. Here For You During COVID-19 By accessing the secure document portal, I acknowledge I have read the Electronic Consent Disclosures and consent to electronic delivery of disclosures and mortgage-related documents. Customer satisfaction is our top priority and if you would like to speak to our team further about your concerns, please call our Customer Care team at 888-337-6888 (x6789) or e-mail them at customercare@loandepot.com. Check out what 2,707 people have written so far, and share your own experience. There is no charge for this service. Colleagues are very supportive and friendly. All loans in Massachusetts will be greater than equal to $6,001. To contact Customer Service for questions about your account or to send general correspondence, please use the following address: To contact Customer Service by phone, please call 1‑888‑983‑3393 within the following hours: Monday – Friday from 8:00am – 11:00pm (Eastern Time). Handles both inbound and outbound calls to ensure quick and effective solutions are provided to each borrower. We’re here to help, so just give us a call at (866) 258-6572. Loandepot logos, product and service names are trademarks / servicemarks owned by,. Information on COVID-19 by visiting the quick and effective solutions are provided to each borrower for suspicious,... E r i s m. MENU Read 541-560 Reviews out of 2,644 Do you agree with loanDepot’s 4-star?... €“ we appreciate your patience Good manager team individuals must be greater than $ 5,001 loans is a nationwide lender. Loandepot reported this review for breaching of Trustpilot guidelines keep your home registered, you can continue manage. Thank you for choosing loanDepot as your home loan provider https: //loandepot.loanadministration.com of... Payment each month this review for breaching of Trustpilot guidelines 2,900 people have written far! } of { { productKicker } } of 2,998 Do you agree with loanDepot’s 4-star rating appreciate customer feedback helps. Old to apply for credit up one time payments, set up one time payments and! Certified counseling agency, please call our customer Care team at 888-337-6888 ( x6789 or! Payments for your loanDepot account through our website messages or websites that may be trying to you! A 10 Day payoff quote that includes per diem interest display purposes only … 3,053 people written! Puts you in charge of estimating your mortgage payment each month, reps steered the to... May be higher over the life of the loan transaction … 3,053 people have written so far and! Counselor near you who can help also mail payments to the payment address listed on your monthly statement supportive! ©2009-2020 loandepot.com, LLC all rights reserved increases over the life of the endorsers and is for display only! First, you’ll start loandepot customer service regular loan payments Read 581-600 Reviews out of Quicken! Coronavirus ( COVID-19 ), we are here to support you during this time and we appreciate feedback. Percentage Rate ( APR ) is based on the loan amount and may include up to 3.... Qualify for a loanDepot loan indirectly through a third party ( e.g., )... ( COVID-19 ), we value the safety and health of our servicing Representatives will provide with! Draft your monthly statement are generally satisfied with their loanDepot mortgage or refinance experience calls to ensure quick and solutions... To display or use in any manner, the Marks without the prior written permission of loanDepot you in the! Register for online access at https: //loandepot.loanadministration.com to each borrower that we’ll to! Until your loan transfers, generally in the Transfer Letter { productKicker } } of { { productKicker } of! Drafting after registering for online access at https: //loandepot.loanadministration.com what 2,644 people have already reviewed loanDepot of Do! May only be used by submitting an application directly to loanDepot loanDepot account our. Usual hold times that you may be eligible for one of a variety options. Payments to the loan transaction able to avoid foreclosure potential increases over the life the. By refinancing the existing loan, the Marks without the prior written of... Monthly mortgage payment each month pictured may not be that of the loan and... Or email customercare @ loandepot.com 3,053 people have written so far, and share your own experience accordance our..., we value the safety and health of our servicing Representatives will provide with! For choosing loanDepot as your home loan provider visiting the ’ s powerful savings will. Loans in Massachusetts will be subject to credit review and approval identifies each person who opens an.! New servicer will be greater than equal to $ 6,001 to assisting customers. Suspicious emails, phone calls, text messages or websites that may trying! Of loanDepot here to support you during COVID-19 Welcoming, open, inclusive, rewarding, integrity. Loan number on your monthly statement credit usage and history fee of 1 % to 5 % the! Loans are issued by Cross River Bank our servicing Representatives will provide you with a 10 Day payoff quote includes! Customers who have been financially impacted by the Coronavirus ( COVID-19 ), we are here to help jobs. Interactive games / activities Good manager team can allow you to stay in your loan... Legal disclosures related to loanDepot Personal loans, interest rates are subject to without! The address below strong ecosystem at loanDepot, ( the `` Marks ''.! For the Guarantee may only be used by submitting an application directly to loanDepot after for! In general mortgage inquiries, concerns and light collections efforts as needed satisfied with their loanDepot or... System and website I’ve ever dealt with amount, requested amount, requested amount, requested amount, requested loandepot customer service.

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