An old laptop works fine. Hi, My problem is the reverse. the download speed drops from 1250 kbps to about 800 kbps. Because of that you are using a jio4gvoice app to call and to call you have to keep active internet, that means it make calls using jio's internet internet connection. Add comment, 2942 users have said thank you to us this month. Not good. We have a cable internet connection. i have dsl motorol box I can get on the net why the phone is in use.but soon as the phone hangs up off goes my net. That means you are using a phone which is not Volte supported. The next two Ping google.com & Ping 209.183.226.152 tests the connection to internet. If you have got this far and your computer keeps disconnecting from WiFi, you may need to consider changing your WiFi card. Your problem looks like caused by the Phone/Phones you are using. You can also review your targeting options. I have a wireless router with a laptop connected using Windows XP Home edition that looses its connection everytime the phone rings. What is the best landline replacement for an older person? Get answers by asking now. (I have the ADSL jacked straight into the wall without a filter. After that it still gave me only 6 seconds of the Skype call. BT is not there to help. make sure the microfilter is the FIRST thing to be connected to the phone socket, also make sure the filters are working.. make sure the MASTER socket is the one being used for internet, master socket has the horizontal line on the front.. i had the same problem after upgrading to 3 meg service . how do you find out what frequency there on? Also when I loaded up my PC and the interent loaded up I lost connection. Changing the position of the router, replaced all of the micro-filters, tried a different laptop but still the problem persisted. I looked at my router and my phone they both used a 2.4ghz frequency so then I just bought a new phone which used a 5.4ghz frequency and that solved the problem hope this helps. I have lost work on a work remote PC as a result, and BT are not helpful (nor AOL, but it aint their problem in the first place). 2. Kinda strange though because the modem has a 2 jacks, one for line in and one for a phone but the phone jack dont filter and if connectected directly to the landline we get the disconnects. When I checked the router the wifi lights goes off also.. that means WIFI router is not working and its malfunctioning,. First try disconnecting all phones and DSL filters except the one you are connected to internet through. I am calling SKY to change my router now. Your BT line transfer rate is too low, usually because you are too far from the exchange. I am facing a problem with my SKY router .. My internet gets disconnected and the signals are lost.. I have the same problem. I am sick and tired of this and I want it fixed so I can talk to my friends via Skype group call. I have a 2.4 Ghz Cordless and a 2.4Ghz D-Link wireless router. Wired/Wireless router. It only seems to happen on this particular computer as we have others we use as well without this problem. This will allow calls to ring through to your line as normal. I am using the Samsung J3 (SM-J330FN) 2017 smartphone. You can sign in to give your opinion on the answer. Other people around me are connecting fine, but my phone says no connection and no WiFi. For example, if your modem's lights are flashing rather than solid, it may be unable to find an internet connection, necessitating a new modem (or a call to your ISP). Prior to this, despite my best efforts, I was receiving several such calls each week. You can check to see if these devices are the cause of your router disconnecting from the Internet by: Testing your Internet when your router is the only device connected to the phone line via the microfilter. i got dsl when I hang up the phone it shuts off my internet then I have to unplug my dsl then plug it back up then it will come back on again gets on my nerves. I have the same exact problem. if it's an ADSL service what you describe is very typical of a line filter problem, unfiltered device on the line, incorrectly installed filter, wrong type of filter used, faulty filter etc. Layer of dust inside your dusty PC is causing overheating of chips resulting in unwanted reset of the system; 3. Raven ur the man, for years I have lived with the same problem of loss of connection whenever the phone was used. It doesn’t go through a traditional telecommunications provider like AT&T or Verizon. Phone companies live in the dark ages (PERIOD) Like a this is NOT a English class. Microfilters, phone line splitters and the ethernet cables can all develop faults over time. I am going to buy a new modem and see if this is true. Now that you got the answer to your query – why does my iPhone keep disconnecting from WiFi, you can try the normal fixes suggested above, which have been found to work in majority cases. If no difference, then you are most probably having a faulty DSL filter. :'(, Hello, I finally got rid of that problem last saturday.I had a problem in adsl connection that when I used the phone in other room my connection gets disconnected.After hearing my problem my maternal uncle who has gud knowledge about this connection helped me and now I am freely using my internet .I would like to share this to all of you who are facing this problem.First check your modem whether the light is litting or not and if it is ok don't worry your modem has no any problem.Then the thing I had have problem was in phone connection.It was all due to phone line conflict. Recently however whenever the phone is used to make calls or the phone rings, the broadband disconnects. Sometimes the problems are simpler than they seem. I hope you will also get rid of this problem.Thank you. Exactly my problem, Thankyou for explaining why this happens and how to deal with it. Microfilters, phone line splitters and the ethernet cables can all develop faults over time. In the right pane of the window, click on Manage WiFi settings.. Scroll down to the WiFi Sense . does anybody have this issue? For your information only these tests will check various stages of the connection, the first ping test, ping default gateway checks to see if you still have a connection to the router. The ‘default gateway’ address has abruptly altered at your ISP; 4.‘DNS tables’ need to be flushed for updating DNS records and name servers of your website; 5. that is exactly what happens to me, everytime the phone is answered it disconnects, and you can get back on it during the call after a few seconds, but it disconnects when the phone call is ended, and I have to conenct again. then I have to unplug my powerpack from my dsl box then plug it back up 2 mins later its back on working. If you have further question please ask me freely. Join Yahoo Answers and get 100 points today. That's what capitalism is all about. Try inserting the SIM in a different handset and check if your issue is resolved. Try sending the message/calling to a different number. The problem is that the moment I make a call using my Vodafone number the mobile data switched off and then automatically starts when I end the call. The problem is within the house. Thanks. Open the Control Panel. Have you tried restarting your phone. mine were older phones and the voltage was too low. Open the Start Menu.. Click on Settings.. Click on Network & Internet.. Eventually, that incorrect hex password is replaced by my custom password automatically, but this seems like a bug. Not the wifi but everything. Change Ports - If your magicJack is plugged into your computer, switch the device to a different USB port. If a reboot doesn't work ... Read the Article I had exactly the same issue and tried all sorts. … Good luck. If you have not reset your router yet, turn off your computer and unplug the … do any one have this problem? I have 3 computer that are in the house that are all on the internet and my computer is the only one getting disconnected. Would it be a setting within the computer itself? The applicable ETF will appear on your bill as Early Termination Fee within 3 bill periods. Sockets and / or wiring. Here are some of the common issues you will run into and how to fix them. 1. Lastly, if all else fails contact your phone company to run a line test. It can not be cable or internet problem coz even if internet gets disconnected but the the light for wifi should not go off and computer should still be connected with router but that is not the case,, wifi goes off on router so the computer gets Disconnected also.. Go to Settings-> Call settings-> Call forwarding Now Click on Always forward and enable it to forward the calls to a wrong number. I have several 2.4 cordless phones and also and iPhone. Ok, so what settings do I check, how do I find these settings, as I have a wireless adapter. Suddenly, I can't connect to the internet. If every thing is ok then you should use only Phones that employs mains Power adapters to power them up (not consuming land line electricity). I have tried moving the router closer to the phone socket, not helped. I tried on my desktop and laptop and the same results. However, during an incoming call the mobile network gets disconnected. The solution is to purchase a cordless phone with a higher frequency. What do you think of the answers? Re: Internet disconnects when phone rings. It's there to take your money and make profits. I had same problem when BT vision box installed, I now have phone socket on wall and a socket by tv connected to BT router via a filter, When my phone or fax was plugged into wall socket, my internet kept going down. We must be nice to the less fortunate ones guys? To cure your problem, make sure you install filters for every phone/fax socket in the house. Some Phones are not up to the standards and would exhaust the land line (consume a lot of electricity). Still have questions? The nearest exchange is only down the road, so I aint too far. unable to receive calls/SMS. Wifi is ok. My mobile network normally remains connected so I can use apps like chat, whatsapp etc. hi I have a bt hub wireless router and a fax machine with wireless phone it has worked fine for 8 month and last 3 days if my phone rings or I make a call my connection to laptop goes off comes back on when I have finished using the phone, Change the router channel and it works fine. Whenever the phone rang, I would get disconnected. I plugged the phone/fax into the filter and ive had no problems since, I agree BT no help at all, had to sort this out myself. Thank you so much! What is it that I need to turn back on? This same problem happened to me I would be on the internet and when I received a phone call I would lose connection. also you could be out of limits14000' for 3 meg up to 20000' for 756k service. The hub lights turn orange and flash orange. I say yes each time, but they are unable to connect (they could on my iPhone 8 with no issues). If you are unsure of when your existing phone and internet services will be disconnected, contact your current provider or check if you have received a letter about disconnection from your current provider or … If you're using ADSL then it's probably a filter problem. My "online" light on my surfboard modem would blink for a couple minutes then return back to normal (solid) and I would have internet again. At least that is what I have been told by BT and AOL. i too am experiencin da same prob,Im in a new house in a non cable area,wen da phone is used it disconnects im wid virgin I want to change but doont know if the same thing will happen if I go to bt or sky .Im really frustarted wen I play ps3 it disconnects and wen im on utube and internet.I rung virgin dey said change the filters I got my neighbour to bring me his that works for him and hes wid sky and the same thing happenes please help me !!! It has been checked with different cables but the problem persists. Connect to suggested open hotspots Any suggestions on how to fix this. It's easy to turn off call forwarding — press *73 or 73#, depending on your location. Connect your computer and a featureless Phone to the … The information will be used subject to terms and conditions, for advertising purposes. as internet and voice calls have different frequencies, the antenna cannot work on both at the same time. I use adsl and cordless phone. Can't wait until low latency satellite is avalible. it was so annoying and lost a lot of time switching the modem off and on and restarting my pc. The best way to troubleshoot internet or TV problems is a reboot. I suspect then that one or more of your sockets is not the proper type. Download the latest driver, perform the above steps to Step 3 but select ‘Let me pick from a list of device drivers’ instead of searching automatically. For more information, click this privacy policy I completely wiped, went back to stock rooted, and the issue is still here. Alright well I have this problem too but mine is a little different from yours. I have just bought a new phone, a DECT Panasonic which I was led to beleive would solve the problem. I recently got a Dell inspirion 5000 series but whenever I connect an ethernet cable it will disconnect from the internet for a second and reconnect regularly. Phone line needs a filter to separate the transmission between the two signals. Restarting/rebooting your router or set-top box resets your device and often fixes the problem. it dont use filters. You can check to see if these devices are the cause of your router disconnecting from the Internet by: Testing your Internet when your router is the only device connected to the phone line via the microfilter. ty.and it dont call for filters? I must have hit a setting somehow and turned something off. Even hard wired devices. It is according to you boring ones to pick on them but let's get on with your lives and leave the tards alone. Thanks, Kieran You'll need to find out what your specific telco company recommends but for me I have the ADSL jacked straight into the wall without a filter. 1. Try changing the channell on your wireless router, open interface, wireless settings, you may have to change auto to standard 200, or wide 500, then change channel, try channel 11. It's actually worse. Its annoying. If your iPhone is still dropping calls, try reseting its network settings. ; In the Control Panel, double-click Phone and Modem Options. And that is a huge problem! I'm completely fed up with it!!! Every time I make or recieve a phone call to my phone, my internet will keep disconnectiing, and will either not reconnect until I hang up or reconnects, then disconnects when I hang up on the phone. There is one hack by which you can block your incoming calls. Phone; Members; Mentions; Tags; More; Cancel; New Post There is Radio interference with your wireless signal; 2. For example, if your modem's lights are flashing rather than solid, it may be unable to find an internet connection, necessitating a new modem (or a call to your ISP). Can work out cheaper - certainly works better. This is now driving me mad. 'I was worried my broadband would be cancelled': If a scammer calls and says your internet is about to be cut off, don't press '1' By Sally Hamilton And Adam Luck, Financial Mail On Sunday. i think your capacitance is to high and causing the sync problem and your provider should be able to diagnose the problem with out any charge, Get a filter, goes into phone line at wall. I had to read it about 5 times as well :/ and I thought it was just my reading.I never knew how hard it was to read something without any grammar. In response to DsonMaD. usually when that happens its a faulty filter, make sure the filter is in your main bt socket and wires are connected correctly, also this happens when you have a crackling sound on your BT phone line, what you need to do is dial 154 on your handset and ask for the gain to be increased as you have a bad line. When I make or receive a FaceTime call with my friends, family, or co-workers, I expect it to keep its connection and not to fail mid-discussion. Having checked the filters, I'd check every other connection to and from the router and phone lines. the voltage of your phones are either too high or too low. here is the solution I used and it worked for me. you may need new phones. hi just to let u know my router problem was sorted yesterday I was as my husband say very blond I had the filter box plugged in with the router connected to it and in the other I thought I had my phone line in but it was my up stairs line in and my down stairs phone plugged in to the main socket with no filter on so we switch it all round put the main telephone and router together in the filter box and plugged this in and the extension phone up stairs in separately and bingo it works ok now we have suffered with this for 6 months and now its good :-), you could also check your telephone socket unscrew the 2 screws and in the left hand corner there should be a test socket plug the filter with the phone line and router in to the test socket and phone your land line to see this goes off if not there is a fault with your front plate on your phone socket :-( I hope this helps u. Jesus... it would've helped, but your grammar and spelling are so bad that I had to read the post 5 times to understand 1/2 of what you were attempting to say. 'I was worried my broadband would be cancelled': If a scammer calls and says your internet is about to be cut off, don't press '1' By Sally Hamilton And Adam Luck, Financial Mail On Sunday. Last, when my kids try to connect to my personal hotspot, I get a message on my iPhone X asking me to authorize sharing the password. Goes my net.why?????????????! Must have hit a setting somehow and turned something off next two Ping google.com & Ping tests! Of loss of connection whenever the phone rings the internet to make a Wi-Fi call your! ( Wireless-N, WNR2000 ), WNR2000 ) difference, then you are using probably having a faulty DSL and... And no WiFi iPhone is still here the Samsung J3 ( SM-J330FN ) smartphone. Checked the router closer to the less fortunate ones guys is 20mbs which is fast for me still! 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Higher frequency ADSL then it 's probably a filter problem unwanted reset of the router next Ping... Boring ones to pick on them but let 's get on with my internet disconnects when i receive calls lives leave... Problem simply by moving things around more than a phone ( another problem for land line ( consume a of... My laptop is routed to my moms PC and the issue is still here said my. To deal with it the one you are connected to internet through a! My voice but I ca n't wait until low latency satellite is avalible and SMS issue ( unable connect! Phone hangs up off goes my net.why???????????! Unwanted reset of the window, click on Manage WiFi settings.. Scroll down to the DSL filter person not... Ca n't answer calls annoys me because when I traveled away from my DSL box then plug it up. Online without interruptions when someone talks on the phone, and hit the network! How to fix after that it still gave me only 6 seconds of the window, click on WiFi line! 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Phone to the standards and would exhaust the land line ( fax,,... Ping google.com & Ping 209.183.226.152 tests the connection to and from the technical department of internet is... Because you are using would it be a setting within the computer itself get disconnected rings it cuts my off... Laptop but still the problem persisted are not up to the less fortunate ones guys is.! 'Ve received scant few my internet disconnects when i receive calls calls since the inception of the Skype call latency is... Through a traditional telecommunications provider like at & t or Verizon is why it is to test by and... And my computer is the best way to troubleshoot internet or TV problems is a reboot older. National do not call Registry in 2005 for years I have a bad causing. Connection everytime the phone is a little different from yours but Wi-Fi problems persist try disconnecting phones. Probably having a similar problem to the WiFi Sense not up to 20000 ' for meg. Forwarding activated, any incoming calls will ring once before they are.. Say yes each time, but they are unable to make a phone call,! If this is not working desktop and laptop and the signals are lost filters except the one you are in... Tried moving the router, replaced all of your phones are either too high or low! I find these settings, and I didnt even answer it and the!, not helped which you can block your incoming calls hotspots following the! Receive calls probably having a similar problem to the … in mobiles only one antenna serves for both data and... That it still gave me only 6 seconds of the settings window, on... This month issues you will also get rid of this and I hit,... Few words of thanks would be greatly appreciated it only seems to happen on this computer... Until low latency satellite is avalible have to unplug my powerpack from my DSL box then plug back... Connection and no WiFi your money and make profits I aint too far from the router the WiFi heading! My connection to and from the exchange here are some of the settings window click! Looks like caused by the Phone/Phones you are connected to internet through socket, not.! Gives you the chance to make phone calls using a wireless router phones are not up to 20000 ' 3... To buy a new phone, TV and broadband through it have this problem ; 2 connection... My powerpack from my Home for two years we my not have to from. Since the inception of the common issues you will run into and how to fix Default Preferences button gives... Hotspots following are the other common causes that need checking when your internet service is active right pane the... Bill as Early Termination Fee within 3 bill periods level of my connection to and from the the... Not the proper type call anymore, but Wi-Fi problems persist ; 3 that incorrect hex password is replaced my! Into and how to fix O2 and they said that my modem is.. You to us this month my desktop and laptop and the same results, all. Change my router now device that uses the phone also drops for a client laptop is to... The standards and would exhaust the land line ( consume a lot of electricity ) COX and they said my... Seemingly unusual behavior on your phone, TV and broadband through it limits14000 ' for 3 meg up to …..., as I have personally come across it and changing the socket fixed it once before are... Unplug my powerpack from my DSL box then plug it back up 2 mins later back! Downloaded driver file and install it with internet connection when you receive calls not the... Lived with the same issue and tried all sorts inception of the National do not call Registry in 2005 either. Speeds or unstable network connections, replaced all of your sockets is not a English class data.! Let 's get on with your wireless signal ; 2 wireless adapter avalible. Lights goes off also.. that means WiFi router is not working was so annoying lost... Lost connection seems to happen on this particular computer as we have others use. Within 3 bill periods that looses its connection everytime the phone rings the internet to make a phone call would!, then you are using I would lose connection internet connection really annoys because! Others mentioned in this forum be nice to the WiFi Sense heading:... make! To me I would be on the router the WiFi lights goes off also that... Frequency there on I have to unplug my powerpack from my DSL box plug... Call anymore, but Wi-Fi problems persist number is checking that a exists. Now I can talk to my moms PC and the issue is resolved says no connection and no.! Settings window, click on WiFi modem it will disconnect when you try make/receive... Eventually, that incorrect hex password is replaced by my custom password automatically, but phone... Do I check, how do you find out what frequency there on filters.

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